17 September Performance Matters September 17, 2020 By Reef Admin General 0 Running a real estate business requires courage, commitment, and determination. It's hard but rewarding - even in the face of tough managerial issues that are difficult to resolve. Amongst the toughest issues (and perhaps the least liked part of being an employer) is managing difficult, uncooperative or under-performing employees. Unfortunately, failure to manage performance issues quickly and effectively can see the problem escalate into a major issue with adverse implications for the business. 'The problem with sweeping a performance or behavioural issue under the carpet is that it can end up causing more problems than are solved by ignoring it' The best way to manage unsatisfactory performance is to do everything possible to ensure it doesn't happen in the first place. In this regard, employers should consider the following questions: Does the employee clearly understand what's expected and how you'll measure their performance? Does the employee possess the contemporary skills and knowledge to best do their job? Does the employee have the necessary tools and equipment to perform at optimum level? Make sure every position within your agency has specific requirements and, where possible, measurable but realistic standards. Then, when an employee is not meeting the requirements, deal with it immediately! Yes, it's difficult, but absolutely necessary to have these difficult conversations where an employee is underperforming. The management of an employee's performance or conduct is perhaps the most difficult task that employers are forced to confront. REEF's strong advice is to address issues of underperformance in a prompt, structured and consistent manner. Never avoid having the 'tough love' conversations with employees where it's warranted. The potential benefits of addressing problematic performance or conduct early, will certainly outweigh any momentary discomfort or disappointment for both employer and employee. Call REEF If you have any questions or would like a step by step procedure to managing these conversations effectively please call our Workplace Relations Advisors on 1300 616 170. They can provide advice about how to best deal with the situation. Related Rewarding property management performance Incentive programs for property managers are a great way to reward exceptional employees for reaching work goals, achieving milestones or simply doing a good job. REEF CEO Bryan Wilcox explains. How should I manage an underperforming employee? Most businesses will experience a difficult, uncooperative or underperforming employee at some stage. You have to deal with them, but how? Taking a pregnant pause: Unlawful termination due to pregnancy A recent court decision found that a real estate agency unlawfully terminated an employee on the final day of her probation period because she was pregnant and had taken personal and annual leave. Don't be left in the dark: New industry award starts on 2 April 2018 After a long battle, the Fair Work Commission has now finalised the four-year review and the Real Estate Industry Award 2015 will commence on 2 April 2018. Big changes are ahead. Here's what you need to know. Commission-only employees: It's time for their MITA review The Real Estate Industry Award requires employers to conduct an annual review to determine if their commission-only employees can continue to be paid on a commission-only basis. REEF President gives 2017 annual report at AGM At the recent AGM, REEF President Fred Andriessen presented his annual report and provided a snapshot of just some of the activities REEF has been involved in over the course of 2017. Comments are closed.